Frequently Asked Questions (FAQ)
💋 How long does your lip gloss last?
Our lip glosses are designed to provide long-lasting shine and hydration. Wear time varies depending on eating and drinking, but you can easily reapply throughout the day for a fresh, glossy look.
✨ Is your lip gloss sticky?
No! Our formula is lightweight, smooth, and comfortable with a high-shine finish without the heavy, sticky feel.
🌸 What ingredients are used?
Our glosses are made with nourishing ingredients to help keep your lips soft, moisturized, and glossy. Full ingredient lists are available on each product page.
🐰 Are your products cruelty-free?
Yes! We do not test our products on animals.
💖 Are your glosses safe for sensitive lips?
Our products are made with quality ingredients, but if you have sensitive skin or allergies, please review the ingredient list before purchasing. We recommend performing a patch test if you’re unsure.
📦 How long does shipping take?
Orders are typically processed within 1–3 business days. Shipping times vary based on your location and the shipping method selected at checkout.
🚚 Do you offer local pickup?
Yes! Local pickup is available for customers in our area. You’ll receive pickup instructions once your order is ready.
💳 What payment methods do you accept?
We accept all major debit and credit cards, along with secure payment options available at checkout, including Pay in 4 where eligible.
🔄 Can I return or exchange my lip gloss?
Due to the nature of cosmetic products and for hygiene reasons, all sales are final. If your order arrives damaged or incorrect, please contact us within 48 hours of delivery so we can make it right.
📧 What if I entered the wrong shipping address?
Please contact us as soon as possible. If your order has not shipped, we’ll do our best to update the address. Once an order has shipped, we cannot guarantee address changes.
💌 How can I contact customer service?
You can reach us through our Contact page, social media, or by email. We strive to respond within 24–48 business hours.
🎁 Do you restock sold-out items?
Yes! Popular products are restocked whenever possible. Follow us on social media or subscribe to our email list to be the first to know about restocks and new releases.
✨ Do you offer wholesale or collaborations?
We love working with beauty creators and businesses! Please contact us for wholesale, influencer, or collaboration inquiries.